Legal hotline for low-income electric customers

The collapse of four Texas electric companies that has dumped more than 40,000 customers back onto the markets has prompted legal aid organizations to create a Legal Hotline to help low-income customers figure there way through the problems.
The statewide hotline is1(800) 622-2520, said Texas Legal Services Center executive director Randall Chapman.
The Legal Hotline will assist low-income customers with legal problems that cannot be corrected by the Public Utility Commission, Chapman said in a statement. Customers may receive help in getting their deposits and prepaid payments returned. They may also receive help in assuring that their Lite-Up Texas rate discount is received timely and without interruption when they change providers to a company of their own choosing. Customers may also qualify for help in getting the company that cancelled their contract to honor its legal commitments.
And while we’ve published them before, here are links to a few more online resources:
Texas Public Utility Commission Power To Choose web site, listing plans by price, terms and renewable content.
http://www.powertochoose.org/
Web sites that require retailers to meet certain standards before they will post their price data:
City of Houston:
http://www.houstonconsumerchoice.com/
Houston-based WhiteFence
http://www.whitefence.com/
Dallas-based ChooseEnergy
http://www.chooseenergy.com/
Better Business Bureau’s Houston complaint database
http://www.data.bbb.org/houston/search.html
(may not include all Texas electric companies. Try other Texas BBB sites for similar data)
PUC Complaint information
1-888-782-8477
(TTY 1-800-735-2988)
Fax: 1-512-936-7003
customer@puc.state.tx.us
Online complaint form
Address:
PUC – Customer Protection
P.O. Box 13326
Austin, TX 78711-3326

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